Why is Zimyo the best Freshworks alternative?

Zimyo is an HR-first, AI-native platform that covers the full employee lifecycle — core HR, US payroll, performance, engagement, and recruitment — in one system. Freshworks is primarily a customer-support, CRM, and IT-service company, and it has wound down its HR product (Freshteam). That makes Zimyo the natural alternative for teams that want a dedicated, actively developed HR and payroll platform.

Does Freshworks offer payroll?

No. Freshworks’ HR software never included US payroll — teams ran a separate payroll system alongside it. Zimyo includes native multi-state US payroll, tax filing, and direct deposit in the platform.

Does Zimyo cover performance management and engagement?

Yes. Zimyo adds the entire post-hire stack that Freshworks’ HR software lacked — 360° performance reviews, OKRs and goals, 9-box and bell-curve calibration, pulse surveys, eNPS, and recognition — all in the same system as your HR and payroll.

How does Zimyo compare on recruiting and applicant tracking?

Recruiting was the strongest area of Freshworks’ HR software, and Zimyo Recruit matches it — job posting, career site, candidate pipelines, and interview scorecards — while also giving you payroll, performance, attendance, and engagement in the same platform.

Is Zimyo more expensive than Freshworks’ HR software?

Freshworks’ entry HR tiers looked cheaper, but they only covered recruiting and basic HR — you paid separately for payroll, performance, and engagement. Zimyo’s pricing is transparent and includes those modules, so the all-in cost is usually lower than a Freshworks HR plan plus the extra tools it required.

Can Zimyo migrate my data from Freshworks?

Yes. Zimyo’s implementation team handles data migration as part of onboarding — employee records, candidate pipelines, leave balances, and documents — so you switch without rebuilding everything by hand.

Does Zimyo support multi-state payroll for US companies?

Yes. Zimyo handles federal, state, and local tax compliance across all 50 states, including automatic tax-table updates and year-end W-2 and 1099 filing.

Is Zimyo actively developed, unlike Freshworks’ HR product?

Yes. HR and payroll is all Zimyo builds, with an active AI-native roadmap — whereas Freshworks has discontinued its HR product (Freshteam). Choosing Zimyo means a platform that is invested in for the long term.

ZIMYO VS FRESHWORKS

Zimyo is the best Freshworks alternative for HR & payroll.

Comparing Freshworks with Zimyo for HR? Freshworks made its name in customer support, CRM, and IT service management — HR was never its focus. Zimyo is HR-first, built to run your entire people operation.

Get everything Freshworks’ HR software leaves you piecing together across separate tools — native US payroll, performance management, time & attendance, and engagement — in one AI-native platform.

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★★★★½ 4.5+ on G2 ★★★★½ 4.4+ on Capterra

TOP US BUSINESSES THAT TRUST ZIMYO HRMS

Apex Digital

Vertex Labs

ClearPath HR

Nova Systems

Prism Health

Atlas Retail

Summit Tech

Horizon Group

TRUSTED BY THOUSANDS

Rated Among the Best HR Software

4.5 /5

★★★★ ½

1,000+ reviews

High Performer — 2025

Capterra

4.4 /5

★★★★ ½

500+ reviews

Shortlist — 2025

Software Advice

4.4 /5

★★★★ ½

500+ reviews

Recommended — 2025

FRESHWORKS HR — CUSTOMER REVIEWS

What Freshworks HR Users Report on Capterra

★★★★★ 3/5

The big cons from my organization’s side are around restructuring the pipeline — we follow several steps to select candidates that don’t fit the predefined pipeline, bulk scheduling of interviews isn’t supported, and we can’t fully customize the form fields.

★★★★★ 3/5

From time to time, you can feel that there is downtime, especially if your database of candidates starting to get big.

★★★★★ 3/5

It has been good for the price, but as we grow the team we’re going to need something that works better with all of our systems that are in-house.

★★★★★ 2/5

It’s terrible. The number of times I’ve asked our recruiting team “can’t we just…” and the answer is “Freshteam can’t do that — even if we pay them more” is too high to count. It’s difficult to use, unbelievably feature-limited, and the integrations with recruiting sites and social platforms are complete trash.

A FULL HR PLATFORM

A Complete HRMS — Not Just an Applicant Tracker

Freshworks’ HR software was recruiting-first: great at hiring, thin on everything after the offer letter. Zimyo runs the entire employee lifecycle — hire, pay, manage, engage — in one system, so you never bolt a payroll or performance tool onto the side.

One platform for HR, payroll, performance, attendance, and engagement
No stitching HR onto a separate payroll or review tool
Real-time workforce visibility across the whole employee lifecycle
HR-first platform — not a side product to CX, CRM, or IT service management

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PAYROLL & COMPLIANCE

US Payroll Freshworks Doesn’t Offer

Freshworks’ HR software has no payroll engine — teams ran a separate payroll system and reconciled by hand. Zimyo runs multi-state US payroll natively, with built-in tax logic and year-end filing, so payroll and HR finally live in one place.

Automated federal, state, and local tax calculations
Built-in compliance rules for all 50 states
Direct deposit, garnishments, and benefits deductions
Year-end W-2 and 1099 filing with zero manual effort

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PERFORMANCE & ENGAGEMENT

Performance, Goals & Engagement — Built In

Freshworks’ HR software had no performance reviews, OKRs, or engagement tools — once someone was hired and onboarded, the platform ran out of road. Zimyo gives HR the full growth stack to develop and retain the people you just hired.

OKRs, KRAs/KPIs, and SMART goal tracking
360° reviews, 9-box grid, and bell-curve appraisals
Pulse surveys, eNPS, and mood tracking
Recognition, rewards, and peer-to-peer badges

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UNMATCHED VALUE

Zimyo vs Freshworks — Side by Side

Review Criteria	Freshworks HR	Zimyo HRMS
Focus & Commitment
HR as Core Focus	No — Freshworks focuses on customer support, CRM & IT service management	✔ HR & payroll is all we build
HR Product Status	Discontinued — Freshworks has wound down its HR product (Freshteam); renewals end 2026	✔ Actively developed — AI-native HR roadmap
Available to New Customers	No — the HR product is closed to new customers	✔ Yes — sign up or book a demo today
Ratings
Overall Rating (Capterra)	4.4 / 5 · 209 reviews	4.4 / 5 · 500+ reviews
Overall Rating (G2)	4.5 / 5	4.5 / 5 · 1,000+ reviews
Pricing & Value
Free Plan	✔ Free up to 50 employees (while available)	Paid plans only · 14-day free trial
Starting Paid Price	$1 / employee / mo + $59 / mo platform fee (Growth)	$4 / user / mo — HR + payroll included
Still Purchasable	No — pricing is historical, product end-of-sale	✔ Yes — transparent, publicly listed tiers
Recruitment & ATS
Applicant Tracking System	✔ Yes — a strength of Freshworks’ HR software	✔ Yes — Zimyo Recruit
Career Site & Job Posting	✔ Yes	✔ Yes
Interview Scorecards	✔ Yes	✔ Yes
Core HR
Employee Database & Records	✔ Yes	✔ Yes
Employee Self-Service Portal	✔ Yes	✔ Yes
Leave / Time-Off Management	✔ Yes	✔ Yes
Onboarding / Offboarding	✔ Yes	✔ Yes
Org Chart	✔ Yes	✔ Yes
HR Helpdesk & Ticketing	Not in the HR product (a separate Freshworks product, Freshservice)	✔ Automated helpdesk — email-to-ticket, assignment rules
Payroll
US Payroll	✘ Not offered	✔ Yes — native multi-state payroll
Tax Calculation & Filing	✘ Not offered	✔ Federal, state & local
W-2 / 1099 Generation	✘ Not offered	✔ Yes
Multi-State Compliance	✘ Not offered	✔ All 50 states
Time & Attendance
Time Tracking & Attendance	Time-off only — no attendance/time tracking	✔ Web & mobile time tracking
Shift Scheduling & Rostering	✘ Not offered	✔ Yes
GPS Geofencing Attendance	✘ Not offered	✔ Geofenced check-in, works offline, field-staff tracking
Performance Management
Performance Reviews / Appraisals	✘ Not offered	✔ 360° reviews, self-assessments, continuous feedback
OKRs & Goal Tracking	✘ Not offered	✔ OKRs, KRAs/KPIs, SMART goals
9-Box & Bell-Curve Calibration	✘ Not offered	✔ Built-in 9-box matrix and bell-curve normalization
Employee Engagement
Pulse Surveys & eNPS	✘ Not offered	✔ Yes
Recognition & Rewards	✘ Not offered	✔ Digital badges, peer-to-peer, leaderboards, milestones
Learning & Development (LMS)	✘ Not offered	✔ Learning management with skills tracking
Platform & Support
iOS & Android Apps	✔ Yes	✔ Yes
Integrations	Some — many useful ones behind paid add-ons	10+ core integrations included
Workflow Automation	✔ Yes	✔ Yes
Support Experience	Frequent complaints on Capterra (support quality, turnover)	Dedicated onboarding + named point of contact

“Freshworks HR” refers to Freshworks’ HR software (Freshteam). Figures reflect its documented feature set and pricing while on sale; Freshworks has since discontinued the product. Sources linked per row.

WHY ZIMYO

A Smooth Switch to Zimyo

Guided Migration

Switching from Freshworks’ HR software? Zimyo’s onboarding team imports your employees, candidates, and documents — so nothing is lost in the move.

Everything in One Platform

Payroll, performance, attendance, and engagement — the tools you had to buy separately alongside Freshworks’ HR software are built into Zimyo from day one.

Support Beyond Ticketing

Expert-led support with guided sessions, quick-resolution SLAs, and a named point of contact — not a rotating help-desk queue.

SWITCH TODAY

Switch from Freshworks to Zimyo.

Join 2,500+ businesses running HR, payroll, and performance on one HR-first platform that's built for the long term.

✓ Guided data migration
✓ Live in under 2 weeks
✓ Transparent, predictable pricing
✓ Payroll, performance & attendance included

FAQ

Everything You Need to Know

Have a question we didn't answer? Contact us

: Zimyo is an HR-first, AI-native platform that covers the full employee lifecycle — core HR, US payroll, performance, engagement, and recruitment — in one system. Freshworks is primarily a customer-support, CRM, and IT-service company, and it has wound down its HR product (Freshteam). That makes Zimyo the natural alternative for teams that want a dedicated, actively developed HR and payroll platform.
: No. Freshworks’ HR software never included US payroll — teams ran a separate payroll system alongside it. Zimyo includes native multi-state US payroll, tax filing, and direct deposit in the platform.
: Yes. Zimyo adds the entire post-hire stack that Freshworks’ HR software lacked — 360° performance reviews, OKRs and goals, 9-box and bell-curve calibration, pulse surveys, eNPS, and recognition — all in the same system as your HR and payroll.
: Recruiting was the strongest area of Freshworks’ HR software, and Zimyo Recruit matches it — job posting, career site, candidate pipelines, and interview scorecards — while also giving you payroll, performance, attendance, and engagement in the same platform.
: Freshworks’ entry HR tiers looked cheaper, but they only covered recruiting and basic HR — you paid separately for payroll, performance, and engagement. Zimyo’s pricing is transparent and includes those modules, so the all-in cost is usually lower than a Freshworks HR plan plus the extra tools it required.
: Yes. Zimyo’s implementation team handles data migration as part of onboarding — employee records, candidate pipelines, leave balances, and documents — so you switch without rebuilding everything by hand.
: Yes. Zimyo handles federal, state, and local tax compliance across all 50 states, including automatic tax-table updates and year-end W-2 and 1099 filing.
: Yes. HR and payroll is all Zimyo builds, with an active AI-native roadmap — whereas Freshworks has discontinued its HR product (Freshteam). Choosing Zimyo means a platform that is invested in for the long term.

The HR Platform Freshworks Never Built

Freshworks put HR on the back burner. Zimyo puts it first — full HR, payroll, and performance in one platform, built for US businesses and here for the long run.

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