Policy Lookup
Instantly searches company handbooks, policies, and SOPs to answer employee questions with cited sources.
Capabilities
Employment Law Q&A
Answers questions about labor law, compliance, and regulations specific to your state and industry.
Smart Escalation
Automatically routes complex or sensitive queries to the right HR team member with full context.
Multilingual Support
Communicates with employees in their preferred language — supports 20+ languages out of the box.
Why It Matters
15+ Save Hours per Week
Automate answers to the 80% of HR questions that have clear, documented answers. Your HR team spends time on strategic work instead of repetitive lookups.
99.2% Answer Accuracy
Every response is sourced from your actual policies and current employment law — not generic templates. Citations are included so employees can verify.
3 s Response Time
Employees get answers immediately instead of waiting hours or days for an HR reply. No more Slack messages sitting in a queue over the weekend.
12+ Support in Languages
Respond in English, Spanish, Mandarin, and more. Every employee gets the same quality of HR support regardless of their primary language.
How It Works
Employee asks a question
Via chat, email, or the self-service portal — any channel works.
Agent searches and responds
Pulls from company policies, employment law databases, and platform data. Cites every source.
Escalates when needed
If confidence is below threshold or topic is sensitive, routes to human HR with full conversation context.
HR Helpdesk — Frequently Asked Questions
How does the HR Helpdesk handle sensitive or confidential topics?
The agent automatically detects questions about harassment, discrimination, accommodation requests, and other sensitive topics. These are immediately routed to a human HR representative with full conversation context. The agent never attempts to answer sensitive questions on its own — confidentiality and appropriate handling are non-negotiable.
What happens when the agent doesn't know the answer?
If the agent's confidence score falls below 85%, it does not guess. It routes the question to human HR with full context — the original question, what was searched, and why confidence was low. The employee is notified that a human will follow up, typically within 2 hours during business hours.
Can the agent access my specific company policies?
Yes. During setup, you upload your employee handbook, benefits documentation, and any custom policies. The agent indexes these documents and uses them as its primary knowledge base. When policies change, you update the documents and the agent reflects the changes within minutes.
How does the agent stay current with employment law changes?
Zimyo maintains a continuously updated employment law database covering federal, all 50 state, and major local jurisdictions. Updates are incorporated within 48 hours of official publication. The agent cross-references your state and any states where you have remote employees.
Does it work with Slack and Microsoft Teams?
Yes. The HR Helpdesk integrates with Slack, Microsoft Teams, email, and the Zimyo portal. Employees can ask questions through whichever channel they already use — there is no need to learn a new tool or visit a separate website.
How accurate are the multi-language responses?
The agent uses HR-specific language models trained on employment terminology in each supported language. Responses are not generic machine translations — they use the correct legal and HR terms in each language. We recommend reviewing a sample of responses in your team's languages during the first week to confirm quality.