HR Helpdesk

The agent automatically detects questions about harassment, discrimination, accommodation requests, and other sensitive topics. These are immediately routed to a human HR representative with full conversation context. The agent never attempts to answer sensitive questions on its own — confidentiality and appropriate handling are non-negotiable.

If the agent's confidence score falls below 85%, it does not guess. It routes the question to human HR with full context — the original question, what was searched, and why confidence was low. The employee is notified that a human will follow up, typically within 2 hours during business hours.

Yes. During setup, you upload your employee handbook, benefits documentation, and any custom policies. The agent indexes these documents and uses them as its primary knowledge base. When policies change, you update the documents and the agent reflects the changes within minutes.

Zimyo maintains a continuously updated employment law database covering federal, all 50 state, and major local jurisdictions. Updates are incorporated within 48 hours of official publication. The agent cross-references your state and any states where you have remote employees.

Yes. The HR Helpdesk integrates with Slack, Microsoft Teams, email, and the Zimyo portal. Employees can ask questions through whichever channel they already use — there is no need to learn a new tool or visit a separate website.

The agent uses HR-specific language models trained on employment terminology in each supported language. Responses are not generic machine translations — they use the correct legal and HR terms in each language. We recommend reviewing a sample of responses in your team's languages during the first week to confirm quality.